Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Suna Shoes & Accessories. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of Australia only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services

  • Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  • All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

Returns & Exchanges Policy

At Suna we want you to be completely satisfied with your purchase and understand choosing the correct size and colour can sometimes be a difficult one.  Our Returns/Exchange policy offers you either an exchange, credit note, or full refund on unworn merchanside within a 30 day period of the purchase date.  Please refer to instructions below.  

Exchanging Size/Colour

If you need to exchange your purchase please email us first at shoes@suna.com.au with your name, order ID and details of the preferred replacement choice.  Then simply return the unworn merchandise in the original box in re-saleable condition along with your receipt to receive an exchange.  You must return the merchandise to the address shown on your receipt.  We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel.  We will exchange your item and deliver it free anywhere in Australia, however the costs to return the goods are incurred by the customer.

Recommendation: Please try on your shoes on a carpeted area. This prevents damage to the soles of the shoes. Any returned shoes with damaged soles incur a $25 fee as the shoes are no longer in re-saleable condition.

Refunds

If you need to return your purchase for a refund please Click Here to complete the Returns/Exchanges Form.  You will find all required information on your emailed order confirmation or under My Account if you created an online account with Suna.  Providing the merchandise is returned in unworn condition, in the original box in re-saleable condition along with your receipt, a full refund will be processed to your credit card (excluding postage).  You must return the merchandise to the address shown on your receipt.  The costs to return the goods are incurred by the customer.  We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel.  Your refund will be processed once the merchandise has been received and quality checked. 

Recommendation: Please try on your shoes on a carpeted area.  This prevents damage to the soles of the shoes.  Any returned shoes with damaged soles incur a $25 fee as the shoes are no longer in re-saleable condition.

Please Note:  

  1. This refund policy applies to on-line transactions only.
  2. Sale Items are offered an exchange or credit note only.
  3. Sale Items displayed are for Internet Sales only and are often not offered in-store.
  4. Due to health regulations we are unable to refund or exchange on our jewellery, hats or fascinators. All jewellery/hats/fascinators are quality checked before leaving our stores to ensure 100% perfection is delivered to you. 
  5. Suna Shoes will not be held liable for any merchandise lost in transit and recommends all returns are sent via Registered Mail.  

Product Orders

  • We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any mis description, we reserve the right to correct any error or omission.
  • Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour, nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

  • Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  • We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  • All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
  • Packaging and postage is an additional charge, calculated at time of purchase.
  • When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  • All risk of loss or damage to the goods passes to you when we despatch the goods.

Delivery

Upon placing your order an automated confirmation order email will be sent to you confirming the receipt of your order.  A subsequent email detailing your tracking number will be sent once the order has been dispatched.  Please note, we use Australia Post Registered Mail for our deliveries which require a signature (PO Box addresses are not preferred).  If no-one is present to sign for the delivery, you purchase will be taken to the local post office and a card will be left.

Dispatch of Orders

Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock.  Should any items on your order not be available you will be notified via email. 

International Customers

If you are wishing to purchase outside of Australia please email us for a quote on postage and insurance.

Intellectual Property Rights

  • The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  • All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

  • Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  • To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.  
  • We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.